Changing Services: Clients, Quality, and Collaboration
Michael G. Prais, Ph.D., Northern Illinois University, 1993

7. References

William G. Dyer, Strategies for Managing Change, Addison-Wesley Publishing (Reading, Massachusetts), 1984.

Peter F. Drucker, Management: Tasks, Responsibilities, Practices, Harper & Row, Publishers (New York), 1973.

Peter R. Scholtes, The Team Handbook: How to Use Teams to Improve Quality, Joiner Associates (Madison), 1988.

Peter Senge, The Fifth Discipline, Doubleday (New York), 1990.